1. What is the standard processing time?
The standard processing time is 2 to 3 business days from the day you ordered
2. How long will it take for me to get my item after my order is processed?
After the processing time, please allow 5 to 7 business days for you to receive your item/items.
3. Who do I contact if I have a shipping discrepancy?
Please email email@example.com with your order #, the day you ordered, and a description of the issue or issues, as this is the only form of communication, we do not answer through social media outreach.
4. What is the return policy?
Unfortunately, beauty products and cosmetics are non-returnable
5. What happens if I receive a damaged product?
If you receive a product and it is damaged upon receipt you have up to 24 hours from the time it was delivered to reach out to us with a description of how the product arrived. We will replace the product after the damaged product is returned.
6. Will I have to pay for shipping on my returned damaged item?
No. A prepaid return label will be provided for damaged products only. Please email: firstname.lastname@example.org regarding this request. Please allow 5 to 7 business days to process your return once it is received. ** Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.